You have 30 days after receiving your order to get something back to us, and the moment your return is scanned into the logistics network, we kick off the refund. There’s no waiting for it to arrive at our warehouse—once we see movement, the process begins.
Everything starts in our online returns portal. To get in, you’ll need your order number (including the #), the zip code, and the full name exactly as it appears on the shipping label. After entering those details, the portal guides you through the next screen, and then you’ll print the return label it generates. Wrap your items together with the completed return form, attach the label securely, and drop the parcel off at your local depot. You’ll cover the postage fee at that point, and once the package is scanned, your refund is on its way.